1. Information We Collect for Group Bookings
To secure group contracts, block group seat allocations, and issue airline tickets, we collect necessary personal details, including:
- Group Organizer Details: Name, organization/company name, official email address, phone number, and billing details.
- Passenger Identification: Full names (matching government-issued passports or IDs), dates of birth, gender, nationality, and passport numbers for international travel.
- Travel Requirements: Preferred departure/arrival airports, dates of travel, seat preferences, meal requests, and special medical/wheelchair assistance needs.
- Payment Details: Encrypted transaction data, bank transfer confirmations, or corporate credit card tokens handled through certified PCI-DSS compliant processors.
2. How We Use Your Information
Your information is used strictly to fulfill group airline reservations and customer support:
- Negotiating and holding group block seats directly with commercial airlines (certified airline carriers).
- Issuing airline tickets (PNRs), group itineraries, and e-ticket confirmations.
- Sending timely updates regarding flight schedule adjustments, gate changes, and airport check-in instructions.
- Complying with Transportation Security Administration (TSA) Secure Flight requirements and international customs/border regulations.
3. Data Sharing with Airlines and Partners
We do not sell, rent, or trade your personal or group passenger data to any third-party marketing companies. Data is shared solely with:
- Airlines operating the booked flight segments for ticketing and safety requirements.
- Global Distribution Systems (GDS like Amadeus, Sabre) to create and confirm PNR records.
- Secure payment gateways to process authorized deposit and final balance payments.
4. Passenger Name Swaps & Manifest Security
We understand that passenger lists for group tours, destination weddings, and school trips often require adjustments. All passenger manifests provided via email or our booking portal are encrypted in transit and accessible only by authorized group travel specialists assigned to your file.
5. Data Retention & Security Measures
We implement multi-layered encryption (SSL/TLS 256-bit), access control, and firewall protections. Passenger passport and personal data are retained only as long as necessary to complete your travel, audit accounting records, or comply with statutory legal requirements.
6. Contact Our Privacy & Data Officer
If you have any questions, wish to update group passenger information, or request data deletion post-travel, please contact our Group Travel Help Desk:
- Email: privacy@grouptraveldesk.com
- Group Help Desk: +1-800-XXX-XXXX
- Address: Group Travel Desk LLC, 305 E Huntland Drive 5th Flr, Austin, TX 78752, United States